Providing Call Center Solution (Z.CCS Gold).
Call Center Solution The Z .CCS (Call Center Solutions) System is easy to customize, administer and use. The Z.CCS System can be integrated within the existing communications infrastructure. The product is developed on the defacto industry standard voice processing hardware. The product allows seamless LAN connectivity options. Also supported is full Open Database Connectivity (ODBC) support for immediate and future CTI developments and the product is so developed that it supports PBX and PSTN integration.
Outbound Call Center Solution : The Z.PDS GOLD 6.6 - Call Center software which ensures better productivity and efficiency from your outbound call center, The Gaytes auto dialer solution for Outbound Call Centers is based on the TAPI interface which is available in PBX (TDA-600).
Inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound Call Center Service is a necessity rather than a choice for Business. We have not left any stone unturned in the field of Call Center Services and Inbound Call Center Services is our niche segment.
This software solution is blend of both Inbound and outbound call center solution.
• The product is built on around industry standard components and on Windows based Operating System
• The Architecture and scalability supports growth from a 4-Port System to over 64 ports on a single server that increases customers options and flexibility
PC Server - Call Center with PABX Features
Gaytes introduces a new concept server based call center solution. NO NEED FOR PURCHASING A PABX. Predictive / Progressive / Auto Dialer solutions using this new concept product.